Frequently Asked Questions

We've answered the most common questions below.
If you need additional help, feel free to contact us anytime at support@aurevy.com — we're here for you.

General

What is your return policy?

We offer a 30-day return and exchange policy, starting from the day your order is delivered.
Items must be unused and in original condition, with original packaging.

For full details, please visit our Return Policy page.

How can I track my order?

Once your order ships, you'll receive a tracking number via email.

You can use this to track your package at any time.

Can I cancel or change my order?

Yes — as long as your order hasn't been shipped yet.

Please contact us as soon as possible at support@aurevy.com and we'll do our best to assist you.

Products

Will my essentials fit?

Each product page lists the exact dimensions and what the bag is designed to hold — from cards and keys to tablets and laptops.

We recommend checking the dimensions before ordering to make sure the bag suits your daily carry.

What material is my bag made of?

It depends on the piece. Our collection includes styles in genuine leather, in premium vegan leather-look material, and in durable woven and suede-look fabrics.

The exact material is always listed in the description on each product page — so you know precisely what you're getting before you order.

How do I care for my bag?

Wipe clean with a soft, dry or slightly damp cloth. Avoid prolonged direct sunlight, rain and abrasive cleaners.

When not in use, store your bag stuffed with tissue paper in a cool, dry place so it keeps its shape.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems.

Your data is protected using industry-standard security measures.

Shipping

How long does shipping take?

Orders are processed within 1–2 business days.

U.S. delivery typically takes 7–12 business days, with tracking from day one.

Do you offer free shipping?

Yes — we offer free shipping on all orders.

Do you ship internationally?

Yes, we ship worldwide. International delivery typically takes 10–16 business days.

Do you ship to PO boxes?

Yes, we can ship to PO boxes.
Please ensure your address details are correct to avoid delays.

Contact

How can I contact customer support?

You can reach us anytime at:
support@aurevy.com

We reply within 24 hours.

Do you have a physical store?

No, we currently operate online only.

This allows us to focus entirely on product quality and customer experience.