Frequently Asked Questions

We’ve answered the most common questions below.
If you need additional help, feel free to contact us anytime at support@aurevy.com — we’re here for you.

General

What is your return policy?

We offer a 30-day return and exchange policy, starting from the day your order is delivered.
Items must be unused and in original condition, with original packaging.

For full details, please visit our Return Policy page.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

You can use this to track your package at any time.

Can I cancel or change my order?

Yes — as long as your order hasn’t been shipped yet.

Please contact us as soon as possible at support@aurevy.com and we’ll do our best to assist you.

Products

Will my essentials fit?

Each product page lists the exact exterior and interior dimensions in inches, plus what the bag is designed to hold — from cards and keys to tablets and laptops.

We recommend checking the dimensions before ordering to make sure the bag suits your daily carry.

Is this real leather?

Aurevy pieces are crafted in a premium vegan leather-look material: structured, water-resistant and easy to wipe clean — without the weight or upkeep of hide.

What materials are used?

We use a carefully selected leather-look exterior with reinforced stitching and matte hardware, designed for structure, durability and a clean finish that ages quietly.

How do I care for my bag?

Wipe clean with a soft, slightly damp cloth. Avoid prolonged direct sunlight and store your bag in its original packaging when not in use to help it hold its shape.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Klarna (Pay Later)

Can I pay in installments?

Yes — we offer flexible payment options through Klarna.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems.

Your data is protected using industry-standard security measures.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days.

U.S. delivery typically takes 7–12 business days, with tracking from day one.

Do you offer free shipping?

Yes — we offer free shipping on all orders.

Do you ship internationally?

Yes, we ship worldwide.

Do you ship to PO boxes?

Yes, we can ship to PO boxes.
Please ensure your address details are correct to avoid delays.

Contact

How can I contact customer support?

You can reach us anytime at:
support@aurevy.com

We aim to respond within 24 hours.

Do you have a physical store?

No, we currently operate online only.

This allows us to focus entirely on product quality and customer experience.