Return & Exchange
1. General
We offer a 30-day return window, starting from the day your order is delivered.
Return Conditions
To be eligible for a return:
- Items must be in the same condition as received
- Items must be unused
- Items must be returned in original packaging, including any dust bag or protective wrapping
- Proof of purchase is required
How to Start a Return
To initiate a return, please contact us at:
support@aurevy.com
We will provide you with the correct return instructions and address.
Important:
Returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping method to ensure your return is safely delivered.
2. Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at:
support@aurevy.com
Include photos of the issue so we can resolve it quickly — with a replacement or a full refund.
3. Exchanges
If you would like to exchange an item — for example, a different colorway:
- Submit a return request for the original item
- Place a new order for the desired product
This is the fastest way to receive your replacement.
4. European Union Customers
If your order is delivered within the European Union, you have a statutory right to withdraw from your purchase within 14 days without providing a reason. Our voluntary 30-day return policy goes beyond this legal minimum and applies to all orders.
Conditions:
- Item must be unused and in original condition
- Original packaging must be intact
- Proof of purchase is required
For assistance, contact: support@aurevy.com
5. Refunds
Once your return has been received and inspected, you will be notified of the approval status.
If approved, your refund will be issued to your original payment method.
Important Details:
- Refunds are processed within 10 business days
- Your bank or credit card provider may require additional processing time
Need Help?
At Aurevy, we’re committed to providing a smooth and reliable experience.
If you have any questions, feel free to contact us at:
support@aurevy.com