
Frequently Asked Questions
-
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 5-11 business days. Every order ships with tracking, free of charge within the US.
-
What is the bag made of?
Structured lychee-grain vegan leather with brushed gold-tone hardware. Designed to hold its shape and texture — without animal leather or the maintenance that comes with it.
-
How do returns work?
You have 30 days from delivery to return your order. Items must be unused and in original condition. Email support@aurevy.com and we'll guide you through it.
-
How do I care for my bag?
Wipe clean with a soft, damp cloth. Store stuffed to hold its silhouette. That's the entire ritual.
-
Will it really hold its shape?
Yes. The structured construction and lychee-grain finish are chosen specifically so the bag stands on its own — on day one and day three hundred.