Shipping & Returns Policy

Shipping Policy

At Aurevy, we understand how important it is that your order arrives quickly and smoothly.
We’ve designed our shipping process to be efficient and reliable, so you can shop with confidence.

Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is placed, you will receive a confirmation email.
As soon as your order ships, you will receive a tracking number via email.

Shipping Costs

We offer free shipping on all orders.

We believe shopping should be simple and transparent — with no hidden costs at checkout.

Estimated Delivery Times

  • 5–10 business days — Standard products
  • 7–12 business days — Larger items

Please note that delivery times may vary depending on your location.

While we work with reliable shipping partners, occasional delays may occur due to factors outside our control.

Questions About Your Order

If you have any questions, feel free to contact us at:
support@aurevy.com

Return Policy

At Aurevy, we stand behind the quality of our products.
However, if something doesn’t meet your expectations, we offer a simple and transparent return process.

Return Period

You may return your item within 14 days of delivery.

Items must be:

  • Unused
  • In original condition
  • In original packaging

How Returns Work

Step 1: Contact us at support@aurevy.com with your order number
Step 2: We will guide you through the return process
Step 3: Once we receive and inspect your item, you’ll receive confirmation

Refunds

Once your return is approved, your refund will be issued within 14 business days.

Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable (unless the error is ours)

Damaged Items

Received a damaged item? We’re sorry for the inconvenience.

Please contact us within 48 hours of delivery at support@aurevy.com
Include photos of the damaged product so we can resolve it quickly.

Order Experience

We aim to make your shopping experience smooth and reliable:

  • Orders processed within 1–3 business days
  • You’ll receive a confirmation email after purchase
  • Please check your spam folder if needed

If you need to make changes to your order, contact us as soon as possible.
Changes cannot be made once your order has been shipped.

Our Promise to You

At Aurevy, every customer matters.

Your satisfaction is our priority, and we are committed to making your experience seamless from start to finish.

If you have any questions, feel free to reach out:
support@aurevy.com