Return & Exchange
1. General
We offer a 30-day return window, starting from the day your order is delivered.
Return Conditions
To be eligible for a return:
- Items must be in the same condition as received
- Items must be unworn and unused
- All original tags must be attached
- Items must be returned in original packaging
- Proof of purchase is required
Hygiene Notice:
Due to hygiene reasons, opened or used beauty, cosmetic, or personal care products cannot be returned — even if used only once.
How to Start a Return
To initiate a return, please contact us at:
support@aurevy.com
We will provide you with the correct return instructions and address.
Important:
Returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping method to ensure your return is safely delivered.
2. Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at:
support@aurevy.com
We will evaluate the issue and provide an appropriate solution as quickly as possible.
3. Exchanges
If you would like to exchange an item:
- Submit a return request for the original item
- Place a new order for the desired product
This is the fastest way to receive your replacement.
4. European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions:
- Item must be unused and in original condition
- Tags and packaging must be intact
- Proof of purchase is required
For assistance, contact: support@aurevy.com
5. Refunds
Once your return has been received and inspected, you will be notified of the approval status.
If approved, your refund will be issued to your original payment method.
Important Details:
- Refunds are processed within 10 business days
- Your bank or credit card provider may require additional processing time
Important Notice
If returned items are found to be used or opened (especially beauty products), we reserve the right to refuse the return and no refund will be issued.
This policy is in place to ensure hygiene and safety for all customers.
Need Help?
At Aurevy, we’re committed to providing a smooth and reliable experience.
If you have any questions, feel free to contact us at:
support@aurevy.com