Frequently Asked Questions

We’ve answered the most common questions below.
If you need additional help, feel free to contact us anytime at support@aurevy.com we’re here for you.

General

What is your return policy?

We offer a 30-day return and exchange policy.
Items must be unworn, unused, and in original condition.

For full details, please visit our Return Policy page.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

You can use this to track your package at any time.

Can I cancel or change my order?

Yes as long as your order hasn’t been shipped yet.

Please contact us as soon as possible at support@aurevy.com , and we’ll do our best to assist you.

Products

How do I choose the right size?

Each product includes a detailed size guide on the product page.

We recommend checking this before ordering to ensure the best fit.

Is the fabric squat-proof and non-transparent?

Yes our activewear is designed to be fully squat-proof and provide maximum confidence during any activity.

What materials are used?

We use premium, soft, and breathable materials designed for comfort, durability, and performance.

How do I care for my items?

Care instructions are listed on each product page.

Following these instructions helps maintain quality and fit over time.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Klarna (Pay Later)

Can I pay in installments?

Yes we offer flexible payment options through Klarna.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems.

Your data is protected using industry-standard security measures.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days.

Delivery typically takes 5–11 business days, depending on your location.

Do you offer free shipping?

Yes we offer free shipping on all orders.

Do you ship internationally?

Yes, we ship worldwide.

Do you ship to PO boxes?

Yes, we can ship to PO boxes.
Please ensure your address details are correct to avoid delays.

Contact

How can I contact customer support?

You can reach us anytime at:
support@aurevy.com

We aim to respond within 24 hours.

Do you have a physical store?

No, we currently operate online only.

This allows us to keep costs low and offer competitive pricing.